Make Sure You Can Talk to a Human When You CallFind out what their customer support is like. Do you get bounced around inside of phone trees, or are you able to speak to a real person when you need help? The moving company you choose should have help at the ready. If you are planning an international move or a complex long-distance move, you might get transferred between agents. This is not a red flag on its own, but if you keep having difficulties talking to a real human at the moving company when you call, this is a sign that you might not get the best service. And poor service can lead to damaged goods, inconveniences and a host of other issues. Make sure your Richmond movers provide great service from the very beginning.
Make Sure They Have the Right Tools & ExperienceThe best moving company for you may not always be the very closest and looking for the cheapest movers on Craigslist can often lead to disaster. However, we know that budget is often one of the biggest concerns when you are planning a move. To make sure you find the best Richmond movers, here’s a list of the services and experience you need to look for in your next mover:
- A fleet of trucks: This shows that the company is serious about their service, and it shows that they have been in business long enough, and successfully enough, to make this long-term investment as a local moving company.
- Packing materials and service: Do they provide packing materials for a full-service move, or offer the option to buy all the materials, including special boxes for flat screen TVs and paper for stuffing the boxes for safe transport? The local moving company you choose should make sure they have all their bases covered so you can concentrate on planning.
- National agent or franchise: Moving company franchise locations in Richmond and agents of larger moving networks will have the resources, the experience and the customer service to get you moved into your new home.
- Moving services on the website: Listing their services, particularly their specialty moves, such as antique moving, gun safe moving or piano moving shows that the moving company is thorough, experienced and knows what really goes into making a successful move. Offering on-site storage is also a sign of a moving company that is well-prepared.