The crew used extreme care in preparing my furniture for transport. They wrapped all the furniture and made sure all was secure in the truck. There was absolutely no damage to any of the items. They were very friendly, polite, and pleasant to be around during the move. The truck is so large and hard to maneuver in the city. I wonder if it would be easier and more efficient time-wise if a smaller truck was available for those who may not need such a large truck.