Even without me asking (since I thought I did a good job of packing items), the guys proactively worked to make sure that my items were very secure. When we arrived at the storage unit, I saw that they had put additional tape on some items and even extra padding for the move across town. Also, I asked for a few boxes to be at the front of the storage unit and they made sure that those items were at the front of the unit. The guys were very friendly, professional, and reassuring. I felt that they went the extra mile to keep me informed of their game plan and what they were planning to do each step of the way. They treated me and my items with respect. The guys actually called to see if they could come EARLY! What a wonderful surprise! I have heard so many horror stories about moving companies showing up late. I was thrilled to be done so early in the day. They took great care with my items. When they were packing them into my storage unit, I was surprised to see how well they were able to pack it. I know that this is their job, but still they definitely thought of ways that I had not even considered for packing. Again, they kept me informed during the process. I thought that they did a superb job of making sure that I knew what was going on and what they planned to do next. I advised them that I had not used a moving service for a local move before and they really tried to help me to get through a nerve wracking day.